In 2013, Asgard was strictly in the cloud services business, providing high security cloud hosting to customers but when we were asked to provide AllScripts to several thousand care organizations we got our first real glimpse into the dismal state of those care organizations disaster readiness. We saw a massive opportunity to help them because honestly, the level of preparedness of care organizations was almost nonexistent. Even those who had backups didn’t have a service robust enough nor a matching plan that would get them through an emergency outage where they had to access their data from the cloud.
We hadn’t intended to get into the disaster recovery business and to be honest we had a lot to learn about it but because the need was staring us right in the face and we we’re already expert at cloud hosting we saw a way to help our clients even further.
The AllScripts experience immediately opened our eyes to the tremendous unpreparedness of the vast majority of care organizations we’d encountered. We weren’t experts ourselves in the beginning but we know we could help our clients make huge strides in their resiliency preparedness.
It was that massive gap in preparedness that led us to create EverShield, our robust disaster recovery service for health care. We struggled for a long time to build the best service for care organizations. Over several years we tested dozens of types of backup software, different cloud configurations and hardware but we finally put together a solution that met the needs of our growing health care client base and HIPAA requirements. Our clients we’re happy and they were coming to us in droves to sign up.
So, there we were, delivering AllScripts to thousands of care organizations, taking care of their disaster recovery with our awesome new EverShield service and then it hit us, not all at once, but one by one, like dominos, we started encountering the same issues every time one of our clients had a big outage and required our support to get their data restored. It was mass confusion and 5 alarm fires.
I remember one specialty practice, they were a large endoscopy practice, they had around 9 offices, who had our full cloud and onsite backup solution, and we’d just gotten them onto the platform about 6 weeks prior, man we thought we were prepared, but when the hurricane hit, not only could they not get to their office but they couldn’t even get into town. Their data was secure in our data center but with no forethought on whom and how it would be accessed they were effectively shut down. And they were frantic!
This left us wondering, how do we help now? How do we provide the service levels our clients need and expect? We had done ourselves and our client a disservice by not working with them to plan ahead for the bevy of emergencies and scenarios they were facing daily.
How We Saved Our Clients